Technical Support & Maintenance for your setcom products
For the most efficient way to secure your investment and keep your test system up-to-date with the latest industry standard evolution and test plan developments, your setcom product is offered with a Technical Support and Maintenance agreement (S&M). Our main goal with the support and maintenance is to keep your system updated according to latest standards and specifications, and reduce system down time by providing you fast support responses for any questions your team might have when performing their complex testing tasks.
Extending your S&M agreement beyond the initial period after product purchase will allow you to continue enjoying from all the benefits from our experienced support and development teams:
- Free ongoing software updates including automated email notification of new releases via the setcom download portal
- Access to a dedicated technical support team via email and phone
- For complex cases beyond normal product support activities, receive advice and information from our development and research engineers
- Stay up to date with the latest Test Plan packages version updates
- Full access to setcom download portal 24x7
- Access to pre-release and beta versions of Test Case modifications whenever an immediate fix is delivered
- Hardware parts replacements, or in an emergency a complete system replacement, in case of platform hardware malfunctions
With thousands of man-hours invested into releasing new and innovative software solutions, setcom continually improves and enhances its features, provides new testing intelligence and time-saving features that assist in reducing your test time whilst increasing test confidence. Several major upgrades per year are provided in line with Operator acceptance updates, Certification forum revisions and standards evolution, together with a continuous flow of smaller update and improvements. With each release your test system is enhanced with engineering intelligence, optimization features, and new features to save you time and money.
Technical Training
In today's fast moving wireless world, your test engineering resources must be familiar with various simulators, test platforms and interfaces. Keeping up-to-date with all the latest development is a time consuming task that setcom makes as easy and fast as possible.
Our custom tailored advanced training program assures your test teams can gain the most from our test systems and learn how to configure complex test scenarios. Alternatively for day-to-day routine execution of test plans our standard on-site training program offers any technicians a fast route to using setcom products and improving the performance of their daily test responsibilities.
Besides training programs, setcom can assist your team in developing and delivering customer specified test plans or assisting in the development and integration of new technologies. Our unique pool of engineers have many years of experience specifically gained in the world of wireless device testing.